Ubidots experienced a minor incident on September 23, 2026 affecting Events Engine and Events Engine, lasting 2h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 23, 2026, 01:38 PM UTC
We have identified an issue affecting the delivery of email notifications, including alert emails. Some messages may arrive late or be filtered into spam/junk folders. Our team is actively working on remediation. SMS, webhook and other notification channels are not affected. In the meantime, we recommend checking your spam/junk folder and adding [email protected] to your safe senders list. We will post updates as the situation progresses.
- monitoring Sep 23, 2026, 03:33 PM UTC
A fix has been implemented and email notification delivery has returned to normal. We are monitoring closely to confirm stability. If you still don't see expected alert emails, please check your spam/junk folder and add [email protected] to your safe senders list.
- resolved Sep 23, 2026, 04:36 PM UTC
This incident has been resolved. We identified the root cause of the email delivery degradation and deployed a fix. Email notifications, including alert emails, are being delivered normally. If you still don't see expected alert emails, please check your spam/junk folder and add [email protected] to your safe senders list, or contact our support team.