Ubicloud incident

Account creation failures

Minor Resolved View vendor source →

Ubicloud experienced a minor incident on September 16, 2024 affecting Web Console, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2024, 09:02 AM UTC
Resolved
Sep 16, 2024, 09:34 AM UTC
Duration
32m
Detected by Pingoru
Sep 16, 2024, 09:02 AM UTC

Affected components

Web Console

Update timeline

  1. investigating Sep 16, 2024, 09:02 AM UTC

    Our email service provider is currently having problems (https://status.postmarkapp.com/notices/5jmmv4cyfqboak2v-service-issue-outbound-smtp-sending-issues) with outgoing emails, causing operations that involve email sending to fail. We're actively working on an alternative solution.

  2. identified Sep 16, 2024, 09:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 16, 2024, 09:34 AM UTC

    This incident has been resolved.