Uberall incident

Production API is down

Critical Resolved

Uberall experienced a critical incident on September 22, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2025, 10:43 AM UTC
Resolved
Jul 28, 2021, 12:30 AM UTC
Duration
—
Detected by Pingoru
Sep 22, 2025, 10:43 AM UTC

Update timeline

  1. resolved Sep 22, 2025, 10:43 AM UTC

    This incident has been resolved.

  2. resolved Sep 22, 2025, 10:43 AM UTC

    * From 02:23am to 02:43am our API and Store finder solution became unstable, being unavailable for a total of 10 minutes. * At 02:23am on-call team was notified about the issue, and found out that our main data storage was experiencing high load. * On-call team found the process causing the high load in the database and improved its performance. * After that the load of the database returned to be stable and the operation of the services became normal.

  3. investigating Sep 22, 2025, 10:43 AM UTC

    The API is not responding successfully to the healthcheck