Tyro Service for Partners experienced a minor incident on June 29, 2020 affecting Transaction Processing Systems and Reconciliation and Settlement Reports and 1 more component, lasting 8h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2020, 11:55 PM UTC
Tyro customers may be experiencing some issues accessing systems. We’re investigating this issue and will provide updates will be available. Please feel free to use the following templates when communicating to customers: Tyro is currently experiencing issues accessing some systems. There may also be a delay in some transaction reports. They are actively investigating this issue and will provide updates when they become available. We’re sorry for any inconvenience being experienced.
- monitoring Jun 30, 2020, 12:27 AM UTC
Update: Tyro customers should no longer be experiencing issues accessing Tyro’s systems and reporting should be appearing as normal. Please feel free to use the below template when communication to customers: There should be no issues accessing Tyro’s systems and reporting should be appearing as per normal. Please note that for small number customers the time your settlement funds appear in your account may be slightly later than normal. We’re sorry for any inconvenience being experienced
- resolved Jun 30, 2020, 07:56 AM UTC
This issue is resolved. We’re sorry for any inconvenience caused to our customers.