Tyro Service for Partners experienced a notice incident on July 1, 2020 affecting Settlement, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2020, 01:59 AM UTC
We have identified an issue which may affect the ability to process settlements for some customers. We will provide further updates on status.tyro.com as they become available. Please feel free to use the following templates when communicating to your customers: Our partner Tyro has identified an issue which may affect the ability to process settlements for some customers. We’re sorry for any inconvenience caused to our customers.
- resolved Jul 01, 2020, 05:34 AM UTC
The earlier issue regarding delayed settlement which affected a small number of customers has now been resolved and all settlements have been processed. Please feel free to use the following template when communicating to your customers: There was an earlier issue our partner Tyro identified affecting the ability to process settlements for some customers. This has now been resolved and all settlements have been processed. We’re sorry for any inconvenience caused to our customers.