Tyro Service for Partners experienced a notice incident on August 2, 2020 affecting POS Integration, lasting 4h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 02, 2020, 01:31 AM UTC
We have identified an issue related to wider connectivity which is out of our control. We’re actively monitoring this and will provide updates as they become available. Please feel free to use the following template when communicating to businesses: An issue has been identified related to wider connectivity which is outside Tyro's control. Tyro is actively monitoring this and will provide updates as they become available. This may impact the Tyro App, Tyro Portal and POS integrated transactions. We recommend customers switching to stand-alone mode if they are having issues submitting transactions via their POS. We’re sorry for any inconvenience being experienced.
- monitoring Aug 02, 2020, 02:40 AM UTC
We are continuing to monitor the issue impacting some customers' ability to process transactions. Please see below two options which may assist your customers to process transactions: · If you are having issues submitting transactions via your POS, we recommend you try switching to stand-alone mode - https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table · If you are having issues with your EFTPOS machine network connection, we recommend you try switching to 3G - https://help.tyro.com/s/article/How-do-I-change-my-network-connection We will continue to provide updates as they become available and are sorry for any inconvenience being experienced.
- monitoring Aug 02, 2020, 03:25 AM UTC
Update: End of day reconciliation If your customers have switched from integrated to standalone transactions today, they can print their daily summary report directly from their EFTPOS machine by following the link below. Please be aware that if they have been processing standalone transactions, their Point of Sale totals may not match their machine totals. https://help.tyro.com/s/article/How-do-i-print-a-Reconciliation-Report-on-the-Terminal
- resolved Aug 02, 2020, 05:47 AM UTC
The earlier issue impacting the Tyro App, Tyro Portal and POS integrated transactions is now resolved. If any of your customers switched to stand alone and or/ 3G mode we recommend they now switch back to their normal set up: • Switching to integrated mode - https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table • Switching to network connection - https://help.tyro.com/s/article/How-do-I-change-my-network-connection A reminder to customers who did switch to stand-alone mode that reports available via the EFTPOS machine, Tyro App and Tyro Portal may have a discrepancy with their POS system reporting for today.