Tyro Service for Partners incident

Possible issue - terminal integration

Tyro Service for Partners experienced a notice incident on August 10, 2020 affecting POS Integration, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started: Aug 10, 2020, 09:33 PM UTC
Resolved: Aug 11, 2020, 01:48 AM UTC
Duration: 4h 15m
Detected by Pingoru: Aug 10, 2020, 09:33 PM UTC

Affected components

POS Integration

Update timeline

investigating Aug 10, 2020, 09:33 PM UTC

We are currently investigating a possible terminal integration issue which may affect some merchants' integrated transactions. If you receive any calls from customers we recommend that they complete a re-pair with the Tyro terminal. Please see below the pairing instructions for those POS' we have assisted customers with this morning: https://help.tyro.com/s/article/How-do-I-pair-the-Tyro-Terminal-with-Kounta https://help.tyro.com/s/article/How-do-I-pair-my-terminal-with-Revel We are sorry for any inconvenience being caused.
resolved Aug 11, 2020, 01:48 AM UTC

This incident has been resolved.