Tyro Service for Partners experienced a major incident on November 9, 2020 affecting EFTPOS Machine Connectivity, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 09, 2020, 06:06 AM UTC
Tyro has identified an issue with a national Network Provider, which may be impacting terminal connectivity to the 3G Network. This issue is outside Tyro's control however we’re actively monitoring this issue and will provide updates as they become available. Please feel free to use the following templates when communicating to businesses: Tyro has identified an issue with a national Network Provider, which may be impacting terminal connectivity to the 3G Network This issue is outside Tyro's control however we’re actively monitoring this issue and will provide updates as they become available. Please try switching to a Wifi connection by following these steps in the video below https://www.youtube.com/watch?v=JKdoJ-lXFns&list=PLqxK_9hF-iZ2Eh6zcfHwqjVYX3lhWGDdj For further updates, please refer to their status page at status.tyro.com We’re sorry for any inconvenience being experienced.
- monitoring Nov 09, 2020, 06:06 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 09, 2020, 07:45 AM UTC
This issue is now resolved. We’re sorry for any inconvenience caused to our customers.