Tyro Service for Partners experienced a notice incident on May 3, 2021, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 03, 2021, 02:06 AM UTC
An issue has been identified with Tyro's phone system. We are working to resolve this issue and will provide further updates shortly. Please feel free to use the following template when communicating to businesses: An issue has been identified with Tyro's phone system which may impact some customers reaching Tyro via phone. If you cannot reach Tyro by calling 1300 966 639, please email [email protected] or call again later. They are working to resolve this issue and will provide further updates shortly - please refer to their status page at status.tyro.com. We apologise for any inconvenience this is causing customers.
- resolved May 03, 2021, 03:44 AM UTC
This issue with Tyro’s phone system is now resolved. We’re sorry for any inconvenience caused to our customers.