Tyro Service for Partners experienced a notice incident on May 17, 2021 affecting Settlement, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 17, 2021, 03:38 AM UTC
Unfortunately, our usual settlement time will be delayed today. This is due to an issue we experienced earlier this morning. We are working urgently to process settlements today and we will provide updates as soon as they are available. Please feel free to use the following template when communicating to businesses: Unfortunately, Tyro’s usual settlement time will be delayed today. This is due to an issue Tyro experienced earlier this morning. Tyro are working urgently to process settlements today and they will provide updates as soon as they are available on status.tyro.com
- resolved May 17, 2021, 06:26 AM UTC
All our systems are now operational and settlements have been processed. We understand the frustration this has caused and apologise for any impact caused. Please see below a template that can be used for updating your customers: Update: All of Tyro's systems are now operational and settlements have been processed. For customers who settle to a Linked Bank Account, your funds have been processed 3 hours later than normal. Please note the time they become available will depend on your banking provider. There are however delays to reporting which means recent transactions may not appear on Tyro's transaction and reconciliation reports for today. These transactions will appear at a later time and will be included in settlement. Tyro apologies for any impact experienced.