Tyro Service for Partners experienced a major incident on September 1, 2022 affecting EFTPOS Machine Connectivity, lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 01, 2022, 01:28 AM UTC
Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates. We're aware of an issue which is impacting some customers ability to connect to the EFTPOS machine and transact. Some customers may also not be able to log into the Tyro App. Please try rebooting the EFTPOS machine by holding down the yellow button. We are urgently working on a resolution and will provide updates as they become available. We’re sorry for any inconvenience being experienced
- identified Sep 01, 2022, 01:44 AM UTC
Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates. The issue is now resolved and systems have returned to normal. If you are still experiencing any transacting difficulty, please reboot the EFTPOS machine by holding down the yellow button. We’re sorry for any inconvenience caused to you and your customers.
- resolved Sep 01, 2022, 04:31 AM UTC
This incident has been resolved.