Tyro Service for Partners experienced a notice incident on October 14, 2022 affecting Transaction Processing Systems, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Transaction Processing Systems
Update timeline
- monitoring Oct 14, 2022, 02:40 AM UTC
Some customers may be experiencing issues processing cards from a particular card issuer. We suggest asking your customers to please try an alternative debit or credit card type if possible. This issue is outside Tyro's control however we are actively monitoring declines and will provide further updates as they become available.
- resolved Oct 14, 2022, 05:28 AM UTC
The earlier issue impacting some card transactions is now resolved, and our systems have returned to normal.