Tyro Service for Partners experienced a notice incident on September 22, 2023 affecting File Transfers, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 22, 2023, 05:56 AM UTC
We are aware that customers may be experiencing issues when trying to call Tyro's 1300 00 TYRO Customer Support line. Our team is urgently working on a fix. If you receive any calls from merchants, please let them know that if they require immediate assistance, to please either email [email protected] with the subject "Urgent support", send us a DM via our facebook page or contact us via the Tyro Health Customer Support line on 1300 01 TYRO. We apologise for any inconvenience being experienced and will provide updates as available.
- resolved Sep 22, 2023, 06:27 AM UTC
Resolved: Tyro's Customer Support line is available again and customers are able to get in touch by calling 1300 00 TYRO. We apologise for any inconvenience experienced.