Tyro Service for Partners incident

Transaction reporting on Tyro Portal and EFTPOS machines

Minor Resolved View vendor source →

Tyro Service for Partners experienced a minor incident on April 5, 2025 affecting Reconciliation and Settlement Reports, lasting 2d 17h. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2025, 06:34 AM UTC
Resolved
Apr 08, 2025, 12:12 AM UTC
Duration
2d 17h
Detected by Pingoru
Apr 05, 2025, 06:34 AM UTC

Affected components

Reconciliation and Settlement Reports

Update timeline

  1. identified Apr 05, 2025, 06:34 AM UTC

    We are aware of an issue that is impacting some customers' reporting on the Tyro Portal and on the machine. The Tyro App appears to be unaffected. The team are working to resolve this issue as quickly as possible, and we'll continue to provide updates on our progress.

  2. monitoring Apr 05, 2025, 12:47 PM UTC

    As a result of a reporting issue on Saturday, a small number of customers will experience a day's delay in settlements. If you haven't received your settlements as usual, please check again in 24 hours. We apologise for any inconvenience caused.

  3. resolved Apr 08, 2025, 12:12 AM UTC

    This incident has been resolved.