TWICE Outage History

TWICE is up right now

TWICE had 2 outages in the last 2 years totaling 48h 0m of downtime — averaging 0.1 incidents per month.

There were 2 TWICE outages since September 8, 2025 totaling 48h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.twicecommerce.com

Major November 18, 2025

Online store experiencing issues due to Cloudflare outage

Detected by Pingoru
Nov 18, 2025, 11:51 AM UTC
Resolved
Nov 18, 2025, 06:52 PM UTC
Duration
7h
Affected: Online stores
Timeline · 5 updates
  1. identified Nov 18, 2025, 11:51 AM UTC

    We are experiencing partial outage for our online store and payment link services. This is due to internal issues of our service partner Cloudflare, which we rely on to manage the service networking. We are monitoring the issue. The Cloudflare incident can be found from: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. monitoring Nov 18, 2025, 12:18 PM UTC

    Online store is operational. We keep on monitoring the issue

  3. monitoring Nov 18, 2025, 12:42 PM UTC

    Cloudflare continues to have issues

  4. monitoring Nov 18, 2025, 03:59 PM UTC

    Cloudflare has fixed their issue, and the online store and other affected services are now operational.

  5. resolved Nov 18, 2025, 06:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 8, 2025

Email Delivery Issues

Detected by Pingoru
Sep 08, 2025, 05:00 PM UTC
Resolved
Sep 10, 2025, 10:00 AM UTC
Duration
1d 17h
Affected: Online storesStore Admin
Timeline · 5 updates
  1. identified Sep 09, 2025, 04:18 AM UTC

    Since September 8th, 5:00 PM EEST, our system has been experiencing an issue where emails (such as order confirmations and notifications) are not being processed or delivered. Our team is actively investigating and working on a fix.

  2. monitoring Sep 09, 2025, 07:25 AM UTC

    Most new emails, including order confirmations, are now being processed and delivered again. We are continuing to work on restoring full functionality so that all emails are sent without disruption.

  3. monitoring Sep 09, 2025, 10:55 AM UTC

    All emails should be working normally. We keep on monitoring the situation.

  4. monitoring Sep 10, 2025, 05:43 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 11, 2025, 05:52 AM UTC

    Incident is resolved. If you still encounter any email issues, please contact support.

Read the full incident report →