TWICE incident

Online store experiencing issues due to Cloudflare outage

Major Resolved View vendor source →

TWICE experienced a major incident on November 18, 2025 affecting Online stores, lasting 7h. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:51 AM UTC
Resolved
Nov 18, 2025, 06:52 PM UTC
Duration
7h
Detected by Pingoru
Nov 18, 2025, 11:51 AM UTC

Affected components

Online stores

Update timeline

  1. identified Nov 18, 2025, 11:51 AM UTC

    We are experiencing partial outage for our online store and payment link services. This is due to internal issues of our service partner Cloudflare, which we rely on to manage the service networking. We are monitoring the issue. The Cloudflare incident can be found from: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. monitoring Nov 18, 2025, 12:18 PM UTC

    Online store is operational. We keep on monitoring the issue

  3. monitoring Nov 18, 2025, 12:42 PM UTC

    Cloudflare continues to have issues

  4. monitoring Nov 18, 2025, 03:59 PM UTC

    Cloudflare has fixed their issue, and the online store and other affected services are now operational.

  5. resolved Nov 18, 2025, 06:52 PM UTC

    This incident has been resolved.