Tungsten Automation Americas incident

AP Essentials Root Certificate Authority Update

Minor Resolved View vendor source →

Tungsten Automation Americas experienced a minor incident on May 15, 2025 affecting AP Essentials, lasting 22d 3h. The incident has been resolved; the full update timeline is below.

Started
May 15, 2025, 06:14 PM UTC
Resolved
Jun 06, 2025, 09:22 PM UTC
Duration
22d 3h
Detected by Pingoru
May 15, 2025, 06:14 PM UTC

Affected components

AP Essentials

Update timeline

  1. identified May 15, 2025, 06:14 PM UTC

    The AP Essentials Root Certificate Authority has changed again this year. Customers with API integrated solutions to AP Essentials will need to remove the old Digicert Global G2 Root & Intermediate certificate authorities and *.readsoftonline certificates from their certificate store and then import the new *.readsoftonline and "USERTrust RSA Certification Authority" Root CA. We’ve provided instructions on how to export the new certificate from the AP Essentials website here in our Knowledge Base The import procedure for each customer will vary depending on the ERP or integration. How to Export the AP Essentials SSL Certificate https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce8/page/32528.html

  2. resolved Jun 06, 2025, 09:22 PM UTC

    This incident has been resolved.