Tungsten Automation Americas incident

Printix - Printers are showing as “unregistered.

Tungsten Automation Americas experienced a major incident on September 18, 2025 affecting Printix, lasting 3d 23h. The incident has been resolved; the full update timeline is below.

Started: Sep 18, 2025, 11:41 AM UTC
Resolved: Sep 22, 2025, 11:19 AM UTC
Duration: 3d 23h
Detected by Pingoru: Sep 18, 2025, 11:41 AM UTC

Affected components

Printix

Update timeline

investigating Sep 18, 2025, 11:41 AM UTC

We are currently investigating an issue where some customers are reporting that printers are showing as “unregistered.” The team is actively working to identify the cause and restore normal service as quickly as possible.
monitoring Sep 18, 2025, 12:53 PM UTC

The root cause of the incident has been identified and fixed. Normal functionality has been restored for most customers. However, tenants who deleted printers are still affected. We are continuing our investigation into this specific scenario and will provide further updates as we progress.
resolved Sep 22, 2025, 11:19 AM UTC

The incident has now been resolved.