TrustID incident

Component "TrustID API Service (TrustID Core Services)" and a few other components are Down

Major Resolved View vendor source →

TrustID experienced a major incident on May 28, 2026, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 10:44 AM UTC
Resolved
May 28, 2026, 11:42 AM UTC
Duration
58m
Detected by Pingoru
May 28, 2026, 10:44 AM UTC

Update timeline

  1. investigating May 28, 2026, 10:44 AM UTC

    "TrustID IDP Service (TrustID Core Services)" is Down

  2. investigating May 28, 2026, 10:44 AM UTC

    "TrustID API Service (TrustID Core Services)" is Down

  3. investigating May 28, 2026, 10:45 AM UTC

    "TrustID SSE Service (TrustID Core Services)" is Down

  4. investigating May 28, 2026, 10:46 AM UTC

    "TrustID BO Service (TrustID Core Services)" is Down

  5. monitoring May 28, 2026, 10:47 AM UTC

    "TrustID BO Service (TrustID Core Services)" is Operational

  6. monitoring May 28, 2026, 10:47 AM UTC

    "TrustID SSE Service (TrustID Core Services)" is Operational

  7. investigating May 28, 2026, 10:48 AM UTC

    "TrustID SSE Service (TrustID Core Services)" is Down

  8. investigating May 28, 2026, 10:50 AM UTC

    "TrustID BO Service (TrustID Core Services)" is Down

  9. monitoring May 28, 2026, 10:53 AM UTC

    "TrustID BO Service (TrustID Core Services)" is Operational

  10. investigating May 28, 2026, 10:54 AM UTC

    "TrustID BO Service (TrustID Core Services)" is Down

  11. monitoring May 28, 2026, 10:56 AM UTC

    "TrustID BO Service (TrustID Core Services)" is Operational

  12. monitoring May 28, 2026, 10:56 AM UTC

    "TrustID API Service (TrustID Core Services)" is Operational

  13. investigating May 28, 2026, 10:56 AM UTC

    "TrustID BO Service (TrustID Core Services)" is Down

  14. investigating May 28, 2026, 10:57 AM UTC

    "TrustID API Service (TrustID Core Services)" is Down

  15. monitoring May 28, 2026, 10:59 AM UTC

    "TrustID API Service (TrustID Core Services)" is Operational

  16. monitoring May 28, 2026, 10:59 AM UTC

    "TrustID SSE Service (TrustID Core Services)" is Operational

  17. investigating May 28, 2026, 11:00 AM UTC

    "TrustID SSE Service (TrustID Core Services)" is Down

  18. investigating May 28, 2026, 11:01 AM UTC

    "TrustID API Service (TrustID Core Services)" is Down

  19. monitoring May 28, 2026, 11:03 AM UTC

    "TrustID SSE Service (TrustID Core Services)" is Operational

  20. investigating May 28, 2026, 11:03 AM UTC

    "TrustID SSE Service (TrustID Core Services)" is Down

  21. monitoring May 28, 2026, 11:07 AM UTC

    "TrustID API Service (TrustID Core Services)" is Operational

  22. investigating May 28, 2026, 11:10 AM UTC

    TrustID is currently experiencing a major outage on the production environment. The following functionality is currently unavailable or severely degraded : Login. Our team is actively investigating the issue and working to restore normal service as soon as possible. No workaround is currently available. We will provide the next update by 13:30, or earlier if more information becomes available. We apologize for the inconvenience.

  23. monitoring May 28, 2026, 11:10 AM UTC

    "TrustID API Service (TrustID Core Services)" is Operational

  24. monitoring May 28, 2026, 11:11 AM UTC

    "TrustID SSE Service (TrustID Core Services)" is Operational

  25. monitoring May 28, 2026, 11:11 AM UTC

    "TrustID BO Service (TrustID Core Services)" is Operational

  26. investigating May 28, 2026, 11:12 AM UTC

    "TrustID API Service (TrustID Core Services)" is Down

  27. monitoring May 28, 2026, 11:13 AM UTC

    "TrustID IDP Service (TrustID Core Services)" is Operational

  28. investigating May 28, 2026, 11:14 AM UTC

    TrustID is currently experiencing a major outage on the production environment. The following functionality is currently unavailable or severely degraded : Login. Our team is actively investigating the issue and working to restore normal service as soon as possible. No workaround is currently available. We will provide the next update by 13:30, or earlier if more information becomes available. We apologize for the inconvenience.

  29. resolved May 28, 2026, 11:42 AM UTC

    We are following up regarding the incident on 2026-28-05 between 12h44 and 13h14 that impacted our EPX cluster in Lausanne. This issue has now been fully addressed, and all services are operating normally. We apologize for the inconvenience, and we appreciate your patience and cooperation during this time. If you experience any further issues or have any questions, please do not hesitate to contact our support team.