TrustID experienced a major incident on July 20, 2026, lasting 16m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 20, 2026, 01:04 PM UTC
Dear Customers, We are currently experiencing a partial service disruption affecting the TrustID Production environment . Impacted service: Push Notifications Our teams are actively investigating the situation and working to restore normal service as quickly as possible. Workaround: Please use the offline mode until the issue is resolved. We will provide the next update by 15:45, or earlier if more information becomes available. We apologize for the inconvenience and appreciate your patience.
- resolved Jul 20, 2026, 01:21 PM UTC
Dear Customers, The incident affecting TrustID has now been resolved. All services have been fully restored and are operating normally. We apologize for the inconvenience caused and thank you for your patience and understanding throughout this incident. Best regards, TrustID Support Team