Trustgrid Public incident

Authentication services are down

Minor Resolved View vendor source →

Trustgrid Public experienced a minor incident on November 28, 2018 affecting Management Portal, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2018, 06:30 PM UTC
Resolved
Nov 28, 2018, 08:39 PM UTC
Duration
2h 8m
Detected by Pingoru
Nov 28, 2018, 06:30 PM UTC

Affected components

Management Portal

Update timeline

  1. identified Nov 28, 2018, 06:30 PM UTC

    Our authentication service provider is experiencing elevated error rates, preventing some users from signing in.

  2. identified Nov 28, 2018, 06:30 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 28, 2018, 07:59 PM UTC

    Our authentication service provider has implemented a fix and is monitoring the situation.

  4. resolved Nov 28, 2018, 08:39 PM UTC

    All services working normally