Trustgrid Public incident

Management gateways experiencing errors

Major Resolved View vendor source →

Trustgrid Public experienced a major incident on July 18, 2024 affecting Management Gateways, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2024, 10:45 PM UTC
Resolved
Jul 18, 2024, 11:02 PM UTC
Duration
16m
Detected by Pingoru
Jul 18, 2024, 10:45 PM UTC

Affected components

Management Gateways

Update timeline

  1. investigating Jul 18, 2024, 10:45 PM UTC

    We are investigating an issue impacting our management gateways that provide interactive tools like Terminal and Sniff Traffic. We have identified it is related to a backend Redis instance.

  2. monitoring Jul 18, 2024, 10:49 PM UTC

    It appears the redis instance has recovered and interactive tools are functioning again. We will continue to monitor the situation.

  3. resolved Jul 18, 2024, 11:02 PM UTC

    We see no further issues at this time.