Trustgrid Public incident

Live Stats and Interactive services not working

Minor Resolved View vendor source →

Trustgrid Public experienced a minor incident on July 19, 2024 affecting Management Gateways, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 04:52 PM UTC
Resolved
Jul 19, 2024, 05:55 PM UTC
Duration
1h 3m
Detected by Pingoru
Jul 19, 2024, 04:52 PM UTC

Affected components

Management Gateways

Update timeline

  1. investigating Jul 19, 2024, 04:52 PM UTC

    We are currently investigating an issue that is causing live stats and interactive tools to not function.

  2. identified Jul 19, 2024, 05:16 PM UTC

    One of the management gateways went non-responsive and needed to be manually restarted. We are starting to see the functionality restored.

  3. monitoring Jul 19, 2024, 05:24 PM UTC

    The issue seems to be resolved. We will investigate further and see what improvements we can make.

  4. resolved Jul 19, 2024, 05:55 PM UTC

    This issue is now resolved