Trustgrid Public experienced a minor incident on July 1, 2025 affecting Management Portal, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 01, 2025, 07:31 PM UTC
Earlier today, we received reports of multiple users encountering intermittent 502 Bad Gateway errors when attempting to log in. In most cases, the errors were temporary, though it’s possible some users experienced persistent issues. Initial investigation points to an issue with the AWS WAF configuration as the likely cause. We have applied updates to the WAF settings and are actively monitoring the system to ensure stability. We’ll continue to track for any recurrence and will follow up with additional details once our investigation is complete.
- monitoring Jul 01, 2025, 08:00 PM UTC
We continue to monitor the situation but our load balancers have not seen a 502 error since the configuration change.
- resolved Jul 01, 2025, 08:18 PM UTC
This incident has been resolved.