Trustgrid Public experienced a minor incident on October 20, 2025 affecting Management Portal, lasting 9h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 02:32 PM UTC
We are currently unable to process and display flow logs due to an ongoing issue affecting AWS services. Our systems remain operational otherwise. We are monitoring the situation closely, and flow log processing will automatically resume once AWS resolves the underlying issue.
- monitoring Oct 20, 2025, 03:16 PM UTC
In addition to the disruption affecting flow log processing, we are observing intermittent errors within the Trustgrid Portal. These typically resolve after refreshing the page. We continue to monitor AWS’s ongoing incident, and normal operation of both flow logs and portal access is expected to resume once their issues are resolved.
- monitoring Oct 20, 2025, 03:57 PM UTC
Due to ongoing AWS instability, we recommend pausing any non-essential configuration changes in the Trustgrid Portal. This will help avoid potential errors or incomplete updates until AWS services stabilize. We’ll provide another update once conditions improve.
- monitoring Oct 20, 2025, 06:22 PM UTC
We’re continuing to monitor the ongoing AWS service issues impacting flow log processing and causing intermittent portal errors. The situation is largely unchanged. As a precaution, please avoid any non-essential configuration changes until AWS stabilizes. We’ll share another update as soon as we have new information.
- monitoring Oct 20, 2025, 10:35 PM UTC
AWS has reported continued signs of recovery, but we are keeping this incident open until their issue is fully resolved. No further updates are planned unless the situation changes or AWS confirms full restoration.
- resolved Oct 21, 2025, 12:31 AM UTC
AWS has reported their incident as resolved, and we have not observed any related errors for some time. Flow log processing and portal functionality have remained stable, so we are marking this incident as resolved.