Truework experienced a minor incident on March 21, 2022 affecting Portal - Human Resources and Portal - Employees and 1 more component, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
Portal - Human ResourcesPortal - EmployeesPortal - VerifierTruework APIMain Website
Update timeline
- investigating Mar 21, 2022, 04:25 PM UTC
We're investigating an increase in latency to all HTTP endpoints.
- identified Mar 22, 2022, 05:06 PM UTC
We are continuing our investigation into an infrastructure issue with one of our providers. We’ve mitigated most latency at this point, but are working to identify a root cause before we consider this issue resolved.
- monitoring Mar 22, 2022, 06:09 PM UTC
We are working with our provider to correct the issue and we are seeing recovery. We will continue to closely monitor the situation.
- resolved Mar 23, 2022, 04:28 PM UTC
This incident has been resolved.