Truework incident

Payment error - unable to submit verifications / manage payment methods through the portal

Notice Resolved View vendor source →

Truework experienced a notice incident on April 27, 2022 affecting Portal - Human Resources and Portal - Employees and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2022, 08:58 PM UTC
Resolved
Apr 27, 2022, 10:14 PM UTC
Duration
1h 16m
Detected by Pingoru
Apr 27, 2022, 08:58 PM UTC

Affected components

Portal - Human ResourcesPortal - EmployeesPortal - VerifierMain Website

Update timeline

  1. identified Apr 27, 2022, 08:58 PM UTC

    We have an issue with our payment provider, causing errors during submissions through the portal, as well as adding/changing payment methods. We are working with the partner and monitoring this issue.

  2. monitoring Apr 27, 2022, 09:36 PM UTC

    Our payment provider is seeing recovery. We are continuing to monitor the situation.

  3. resolved Apr 27, 2022, 10:14 PM UTC

    Our payment partner saw elevated errors From 20:10–20:54 UTC. This is now resolved.