Truework incident

Elevated error rate

Major Resolved View vendor source →

Truework experienced a major incident on July 28, 2022 affecting Portal - Human Resources and Portal - Employees and 1 more component, lasting 3h 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2022, 05:11 PM UTC
Resolved
Jul 28, 2022, 09:11 PM UTC
Duration
3h 59m
Detected by Pingoru
Jul 28, 2022, 05:11 PM UTC

Affected components

Portal - Human ResourcesPortal - EmployeesPortal - VerifierTruework APIDUVS Report Retrieval ServiceMain WebsiteEncompass Integration

Update timeline

  1. investigating Jul 28, 2022, 05:11 PM UTC

    We are investigating an elevated error rate in all services.

  2. monitoring Jul 28, 2022, 05:46 PM UTC

    Issue seems to have been resolved, we are closely monitoring for any further problems.

  3. monitoring Jul 28, 2022, 06:43 PM UTC

    Our cloud hosting provider has identified the problem as a temporary loss of power, which has since been restored. We will continue to monitor closely.

  4. resolved Jul 28, 2022, 09:11 PM UTC

    Our cloud hosting provider has confirmed the power loss issue is resolved and Truework has confirmed recovery.