Truework experienced a minor incident on December 24, 2022 affecting Portal - Human Resources and Portal - Employees and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Portal - Human ResourcesPortal - EmployeesPortal - VerifierTruework APIDUVS Report Retrieval ServiceEncompass Integration
Update timeline
- investigating Dec 24, 2022, 02:28 AM UTC
We're investigating an increase in latency and error to some HTTP endpoints.
- resolved Dec 24, 2022, 03:13 AM UTC
We've identified that this issue was caused by an infrastructure issue with one of our providers, which has been resolved, and have confirmed that our services have fully recovered.