Truework incident

Elevated Error Rate / Increased Latency

Minor Resolved View vendor source →

Truework experienced a minor incident on October 16, 2023 affecting Portal - Human Resources and Portal - Employees and 1 more component, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2023, 03:17 PM UTC
Resolved
Oct 16, 2023, 05:29 PM UTC
Duration
2h 11m
Detected by Pingoru
Oct 16, 2023, 03:17 PM UTC

Affected components

Portal - Human ResourcesPortal - EmployeesPortal - VerifierTruework API

Update timeline

  1. investigating Oct 16, 2023, 03:17 PM UTC

    We're experiencing an elevated level of API errors and increased latency. We are currently looking into the issue.

  2. monitoring Oct 16, 2023, 03:55 PM UTC

    We've identified the issue and it appears to be resolved. We will continue monitoring.

  3. resolved Oct 16, 2023, 05:29 PM UTC

    The incident has been resolved.