Truework experienced a major incident on October 7, 2024 affecting Portal - Human Resources and Portal - Employees and 1 more component, lasting 22h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Portal - Human ResourcesPortal - EmployeesPortal - VerifierTruework APIDUVS Report Retrieval ServiceEncompass IntegrationTruework Sandbox
Update timeline
- investigating Oct 07, 2024, 07:49 PM UTC
We are aware of an incident impacting various Truework features. This incident stems from an underlying issue with our infrastructure provider. We are monitoring the situation.
- investigating Oct 07, 2024, 07:50 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 07, 2024, 11:02 PM UTC
The underlying issue with our infrastructure provider has been resolved and operations should be mostly back to normal. We will continue monitoring to make sure there aren't any remaining issues.
- resolved Oct 08, 2024, 06:42 PM UTC
We've concluded our review and believe that all platform behavior should be back to normal.