Truework incident

Elevated error rates during account authentication

Major Resolved View vendor source →

Truework experienced a major incident on January 22, 2025 affecting Portal - Human Resources and Portal - Employees and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2025, 10:41 PM UTC
Resolved
Jan 22, 2025, 11:16 PM UTC
Duration
35m
Detected by Pingoru
Jan 22, 2025, 10:41 PM UTC

Affected components

Portal - Human ResourcesPortal - EmployeesPortal - VerifierEncompass Integration

Update timeline

  1. investigating Jan 22, 2025, 10:41 PM UTC

    We are currently investigating an issue occurring during account authentication. This incident impacts logins via SSO, OAuth, username/password, as well as encompass and empower transactions that authenticate on each request.

  2. identified Jan 22, 2025, 10:45 PM UTC

    We believe we've identified the issue and it should resolve itself shortly.

  3. monitoring Jan 22, 2025, 10:53 PM UTC

    The fix has deployed and the problem appears to be resolved. We will continue to monitor the situation and make sure that it's resolved.

  4. resolved Jan 22, 2025, 11:16 PM UTC

    This incident is resolved.