Truework incident

Degraded API and Application Behavior

Major Resolved View vendor source →

Truework experienced a major incident on July 29, 2026 affecting Portal - Human Resources and Portal - Employees and 1 more component, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 03:39 PM UTC
Resolved
Jul 29, 2026, 06:05 PM UTC
Duration
2h 26m
Detected by Pingoru
Jul 29, 2026, 03:39 PM UTC

Affected components

Portal - Human ResourcesPortal - EmployeesPortal - VerifierTruework APIEncompass Integration

Update timeline

  1. identified Jul 29, 2026, 03:39 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jul 29, 2026, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 29, 2026, 06:05 PM UTC

    This incident has been resolved.