Truemed had 5 outages in the last 2 years — averaging 0.2 incidents per month.
There were 5 Truemed outages since February 19, 2025. Each is summarised below — incident details, duration, and resolution information.
Type: Incident Duration: 5 minutes Mar 26, 20:59:41 GMT+0 - Investigating - Website cannot be accessed at the moment. This incident was created by an automated monitoring service. Mar 26, 21:04:43 GMT+0 - Resolved - Website is now operational! This update was created by an automated monitoring service.
Type: Incident Duration: 1 minute Affected Components: API Nov 18, 15:02:03 GMT+0 - Postmortem - Truemed uses Cloudflare, who experienced an outage early this morning. More information can be found here: Nov 18, 12:47:28 GMT+0 - Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 12:48:41 GMT+0 - Resolved - API is now operational! This update was created by an automated monitoring service.
Type: Incident Duration: 2 minutes Nov 18, 12:29:45 GMT+0 - Investigating - Frontend cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 12:31:46 GMT+0 - Resolved - Frontend is now operational! This update was created by an automated monitoring service.
Type: Incident Duration: 9 hours and 19 minutes Affected Components: Frontend, API Jun 10, 14:51:50 GMT+0 - Monitoring - We're currently experiencing intermittent survey failures due to a partial outage of our cloud service provider ([Heroku status page](https://status.heroku.com/)) - Heroku incident [2822.](https://status.heroku.com/incidents/2822) Jun 11, 00:10:45 GMT+0 - Resolved - We are no longer experiencing intermittent survey failures. Our cloud service provider has resolved the issue and restored full connectivity.
Type: Incident Duration: 9 minutes Affected Components: API Feb 19, 19:22:03 GMT+0 - Resolved - This incident has been resolved and all systems are operational. Feb 19, 19:13:00 GMT+0 - Identified - We have identified an issue with new checkouts and a mitigation is being deployed.