TrueContext experienced a notice incident on May 19, 2025 affecting Admin Console and Mobile App Communications, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2025, 03:32 PM UTC
A downstream provider used for single sign-on (SSO) is currently experiencing a service disruption. This may impact access to corporate login functionality in TrueContext across the portal and mobile applications. We will continue to monitor the SSO provider's status and will provide an update as soon as possible. TrueContext log in service is not affected by this disruption.
- identified May 19, 2025, 03:32 PM UTC
A downstream provider used for single sign-on (SSO) is currently experiencing a service disruption. This may impact access to corporate login functionality in TrueContext across the portal and mobile applications. We will continue to monitor the SSO provider's status and will provide an update as soon as possible. TrueContext log in service is not affected by this disruption.
- monitoring May 19, 2025, 03:42 PM UTC
Our systems are reporting SSO login functionality has been restored. We will continue monitoring.
- resolved May 19, 2025, 05:00 PM UTC
This incident has been resolved.