TrueContext incident
TrueContext Salesforce Integration Disruption
TrueContext experienced a minor incident on May 8, 2026 affecting Submission Processing and Scheduled Jobs, lasting 6h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 12:48 PM UTC
We are currently experiencing elevated error rates with Salesforce integrations. Our engineering team is working to identify the root cause and implement a solution.
- identified May 08, 2026, 01:09 PM UTC
We've had success restoring Salesforce connectivity by editing Salesforce Connections and reconnecting them. If you are still experiencing issues after reconnecting, please contact support.
- resolved May 08, 2026, 07:01 PM UTC
Salesforce connectivity has been restored. Customers with broken Salesforce Connections are required to reconnect their Connection, after which functionality will return. If you are still experiencing issues after reconnecting, please contact support.