TrueContext incident

Submission Processing Issue identified

Major Resolved View vendor source →

TrueContext experienced a major incident on August 27, 2025 affecting Submission Processing, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2025, 06:24 PM UTC
Resolved
Aug 27, 2025, 07:53 PM UTC
Duration
1h 29m
Detected by Pingoru
Aug 27, 2025, 06:24 PM UTC

Affected components

Submission Processing

Update timeline

  1. identified Aug 27, 2025, 06:24 PM UTC

    We've identified the cause of a submission processing issue and are now working to return the service to normal operation.

  2. monitoring Aug 27, 2025, 07:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 27, 2025, 07:53 PM UTC

    This incident has been resolved.