TrueContext incident

Increased Errors

Minor Resolved View vendor source →

TrueContext experienced a minor incident on September 17, 2025 affecting Admin Console and Submission Processing and 1 more component, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 02:35 PM UTC
Resolved
Sep 17, 2025, 03:05 PM UTC
Duration
29m
Detected by Pingoru
Sep 17, 2025, 02:35 PM UTC

Affected components

Admin ConsoleSubmission ProcessingPublic REST API

Update timeline

  1. identified Sep 17, 2025, 02:35 PM UTC

    Our team has identified an increase in errors and have applied a fix that is rolling out across our servers.

  2. monitoring Sep 17, 2025, 02:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2025, 03:05 PM UTC

    This incident has been resolved.