TrueContext incident

Document generation failures

Minor Resolved View vendor source →

TrueContext experienced a minor incident on June 22, 2022 affecting Submission Processing and Document Generation, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2022, 03:17 PM UTC
Resolved
Jun 22, 2022, 04:44 PM UTC
Duration
1h 27m
Detected by Pingoru
Jun 22, 2022, 03:17 PM UTC

Affected components

Submission ProcessingDocument Generation

Update timeline

  1. investigating Jun 22, 2022, 03:17 PM UTC

    We are experiencing an elevated level of errors generating documents, and are looking into the issue.

  2. monitoring Jun 22, 2022, 03:34 PM UTC

    Our Document Generation service is operating normally and we are continuing to monitor the situation.

  3. resolved Jun 22, 2022, 04:44 PM UTC

    This incident has been resolved.