TrueContext incident

Elevated Errors for Basic Analytics

Minor Resolved View vendor source →

TrueContext experienced a minor incident on August 2, 2022 affecting Submission Processing, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2022, 01:42 PM UTC
Resolved
Aug 03, 2022, 03:46 PM UTC
Duration
1d 2h
Detected by Pingoru
Aug 02, 2022, 01:42 PM UTC

Affected components

Submission Processing

Update timeline

  1. investigating Aug 02, 2022, 01:42 PM UTC

    We are experiencing an elevated level of errors with submission processing for Basic Analytics for answers from Repeatable Sections. Investigation is in progress and we will provide an update when we know more

  2. identified Aug 02, 2022, 07:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 03, 2022, 03:46 PM UTC

    This incident has been resolved.