TrueContext experienced a critical incident on November 17, 2022 affecting Admin Console and Form Builder and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Admin ConsoleForm BuilderMobile App CommunicationsCustomer Feedback FormsPublic REST API
Update timeline
- investigating Nov 17, 2022, 03:18 PM UTC
We are currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution.
- identified Nov 17, 2022, 03:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 17, 2022, 04:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 17, 2022, 04:51 PM UTC
This incident has been resolved.