TrueContext incident

Document generation failures

Major Resolved View vendor source →

TrueContext experienced a major incident on December 15, 2022 affecting Document Generation, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2022, 04:59 AM UTC
Resolved
Dec 15, 2022, 05:35 AM UTC
Duration
36m
Detected by Pingoru
Dec 15, 2022, 04:59 AM UTC

Affected components

Document Generation

Update timeline

  1. investigating Dec 15, 2022, 04:59 AM UTC

    We are experiencing an elevated level of errors generating documents, and are looking into the issue.

  2. monitoring Dec 15, 2022, 05:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 15, 2022, 05:27 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 15, 2022, 05:35 AM UTC

    This incident has been resolved.