TrueContext incident

Data destination failures

Major Resolved View vendor source →

TrueContext experienced a major incident on July 18, 2023 affecting Document Generation, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2023, 11:46 PM UTC
Resolved
Jul 19, 2023, 03:18 AM UTC
Duration
3h 31m
Detected by Pingoru
Jul 18, 2023, 11:46 PM UTC

Affected components

Document Generation

Update timeline

  1. investigating Jul 18, 2023, 11:46 PM UTC

    Email Destinations are experiencing an elevated level of errors and we are investigating the issue.

  2. identified Jul 19, 2023, 12:38 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 19, 2023, 12:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 19, 2023, 03:18 AM UTC

    This incident has been resolved.