TrueContext incident

Document generation failures

Minor Resolved View vendor source →

TrueContext experienced a minor incident on August 14, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2023, 12:00 PM UTC
Resolved
Aug 14, 2023, 12:00 PM UTC
Duration
—
Detected by Pingoru
Aug 14, 2023, 12:00 PM UTC

Update timeline

  1. resolved Aug 25, 2023, 03:33 PM UTC

    Beginning Friday, August 11th and 4:00 PM EST and ending Monday, August 14th 8:02 AM EST customers may have experienced elevated error rates in generating documents using custom designed document templates. Documents using our standard document templates were unaffected.