TrueContext experienced a critical incident on November 6, 2023 affecting Admin Console and Form Builder and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Admin ConsoleForm BuilderMobile App CommunicationsSubmission ProcessingDocument GenerationScheduled JobsCustomer Feedback FormsAdvanced AnalyticsPublic REST API
Update timeline
- investigating Nov 06, 2023, 04:38 PM UTC
We are currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution.
- monitoring Nov 06, 2023, 04:44 PM UTC
We have discovered the root cause and implemented a fix. We believe we are operational across all systems. We will actively monitor and update again in 5 minutes.
- resolved Nov 06, 2023, 04:51 PM UTC
The incident has been resolved and all services are operational.