TrueContext incident
Email deliverability Issues for some customers
TrueContext experienced a major incident on December 5, 2023 affecting Submission Processing and Scheduled Jobs, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 05, 2023, 09:13 PM UTC
Some customers are experiencing email destination failures. We have identified the issue and a fix is currently being rolled out. We should see recovery within 15 minutes and complete recovery within 1 hour. We will update with more information as we monitor the fix. All destinations will re-run automatically as the system recovers.
- resolved Dec 05, 2023, 09:37 PM UTC
Email Destination deliverability is completely operational again. Re-tries will continue automatically over time. If you would like the retry to happen sooner, please manually re-execute any failed email destinations.