TrueContext experienced a major incident on September 17, 2024 affecting Document Generation, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Document Generation
Update timeline
- identified Sep 17, 2024, 08:15 PM UTC
We are experiencing an elevated level of errors generating documents. Our team is actively investigating the issue and working to restore services as quickly as possible.
- identified Sep 17, 2024, 08:30 PM UTC
We have identified the root cause and are in the process of recovery. Some rendering is working again and we will update again when we are fully operational.
- resolved Sep 17, 2024, 08:48 PM UTC
We have implemented a fix and services are fully operational. We apologize for the inconvenience this may have caused.