TrueContext incident

TrueContext Service Disruption

Critical Resolved View vendor source →

TrueContext experienced a critical incident on December 10, 2024 affecting Admin Console and Form Builder, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2024, 07:37 AM UTC
Resolved
Dec 10, 2024, 08:22 AM UTC
Duration
45m
Detected by Pingoru
Dec 10, 2024, 07:37 AM UTC

Affected components

Admin ConsoleForm Builder

Update timeline

  1. investigating Dec 10, 2024, 07:37 AM UTC

    We are currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution.

  2. identified Dec 10, 2024, 07:57 AM UTC

    We have identified the root cause of the issue and are actively working to restore the service.

  3. monitoring Dec 10, 2024, 08:15 AM UTC

    Services look to be recovered. We will monitor for a short time before marking the incident completely resolved.

  4. resolved Dec 10, 2024, 08:22 AM UTC

    Services are completely operational and the issue is now resolved.