TrueContext incident

Data source and destination failures

Major Resolved View vendor source →

TrueContext experienced a major incident on February 3, 2023 affecting Submission Processing and Scheduled Jobs, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2023, 03:10 PM UTC
Resolved
Feb 03, 2023, 05:55 PM UTC
Duration
2h 44m
Detected by Pingoru
Feb 03, 2023, 03:10 PM UTC

Affected components

Submission ProcessingScheduled Jobs

Update timeline

  1. identified Feb 03, 2023, 05:06 PM UTC

    Dropbox data sources and data destinations are experiencing an elevated level of errors and we're looking into the issue.

  2. identified Feb 03, 2023, 05:07 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Feb 03, 2023, 05:19 PM UTC

    We have identified that Google data sources and destinations are also affected. We are continuing to work on a fix for this issue.

  4. monitoring Feb 03, 2023, 05:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 03, 2023, 05:55 PM UTC

    This incident has been resolved.