TrueContext incident

Data destination and data source failures

Major Resolved View vendor source →

TrueContext experienced a major incident on February 6, 2023 affecting Submission Processing and Scheduled Jobs, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2023, 04:54 PM UTC
Resolved
Feb 06, 2023, 05:33 PM UTC
Duration
39m
Detected by Pingoru
Feb 06, 2023, 04:54 PM UTC

Affected components

Submission ProcessingScheduled Jobs

Update timeline

  1. identified Feb 06, 2023, 04:54 PM UTC

    Google and Dropbox data sources and data destinations are experiencing an elevated level of errors and we're looking into the issue.

  2. monitoring Feb 06, 2023, 05:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 06, 2023, 05:33 PM UTC

    This incident has been resolved.